Okay! Confession time. I recently purchased a Mac laptop. For years I’ve teased my husband about his snobbish Mac ways while proudly clinging to my PC. Even now I have only high regards for PC users and deeply understand the comfort of being compatible with most of the world.
My walk towards the logo of the sinful fruit that took Adam and Eve down, aka Apple computers, came about because my present PC lagged and spun and made me wait unreasonable amounts of time. A chat with my computer doctor revealed I had too many photographs and other questionable programs on my PC, which was causing the drag time. Although he is neutral when it comes to computer brand wars, he thought a Mac would be the better choice for my interests. I felt like I was cheating on my lover as I walked into the Apple store and undressed my soul. Nonetheless, a couple of hours later I was the owner of a new Mac laptop and the learning curve began.
Today my husband and I went back to the Apple store for an open learning session…a nifty way of working on personal projects with an Apple expert on hand to guide you along. What impressed me the most however, was that no less than three of the Apple staff members I met early on wandered over to ask how I was liking the Mac I purchased. They remembered my name, they smiled and joked around, and they seemed to genuinely care that I was happy with the Mac experience. What a refreshing take on customer service. I’ve promised my PC friends that I will not become an Apple head and raise my nose to breathe in the air of elitism. However, my first bite of Apple service has been pretty tasty, and it was the best part of my day.